Isotex-Pro International Inc. and Isotex-Pro 1999 Inc. (hereinafter “the Companies”) are committed to protecting the Personal Information they may collect during your interactions with the Companies.

This Policy aims to inform you about:

• How the Companies collect, use, and disclose your Personal Information and the purposes for which it is used;
• Your rights regarding your Personal Information that may be collected;
• The rules concerning the use of cookies on the Site;
• The Person responsible for the protection of Personal Information.

1. Personal Information

Personal information is any information that allows a natural person to be identified directly or indirectly (the “Personal Information”). This Policy outlines your rights regarding the Personal Information that may be collected by the Companies.

2. Acceptance

By using this website (hereinafter the “Site”) and/or by submitting Personal Information to the Companies, you agree that your Personal Information may be used by the Companies as further detailed in this Policy. You also agree that the Companies may contact you by email and other means to provide you with information that the Companies deem relevant.

3. Personal information collected

Personal information is collected in various ways, including:

• Personal information that you provide to the Companies or personal information lawfully obtained by the Companies;
• Personal information submitted using the Site;
• Personal information that you provide to the Companies in the context of business relationships between you and the Companies;
• Information provided through suppliers of products and services for the benefit of the Companies;
• Credit account opening questionnaires;
• Publicly available sources of information.

Personal information may be collected, particularly when you use the Site. This personal information may include, for example, access times, pages viewed, content displayed, and any other information your browser may transmit. Through your use of the Site, some personal information that is not immediately identifiable may become identifiable when transmitted to the Companies.

4. Use of Personal Information

By transmitting Personal Information to the Companies, such as when using the Site, some of this Personal Information may be used for the following purposes, without limitation:

• for marketing purposes, including conducting market research, direct and/or automated marketing, and informing you about products and services;
• for the development and maintenance of the Site;
• for the development of products and services;
• for analytical and statistical purposes;
• for the procurement of products and services;
  for identity verification;
• for account opening, credit checks, and payment processing.

You may withdraw your consent to the Companies’ use of your Personal Information at any time. If so, this may mean that you will no longer be able to use all the features of the Site or other products or services offered by the Companies, as certain data processing activities, based on your consent, may be an integral part of the Site’s functionality, such as the use of cookies.

5. Transfer of Personal Information

The Companies may transfer your Personal Information to third parties in the course of providing services to the Companies for their benefit, such as, but not limited to, market analysis or marketing services. In such cases, the third parties will have the same obligations as the Companies with respect to your Personal Information.

The Companies may also be required to disclose your Personal Information to competent authorities. If so, this disclosure will be made in accordance with applicable regulations.

Principles concerning data storage and security

Most personal information will be stored electronically. Personal information is stored on locked premises, computers, and servers with restricted access, protected by a password and a specific secure ID. Where necessary, paper copies of personal information will be stored on locked premises with restricted access. Only individuals who need to process personal information as part of their job duties have access to and are authorized to process the stored personal information.

Personal information will be retained indefinitely or in accordance with applicable regulations. If necessary, personal information will be securely destroyed.

6. Use of cookies on the Site

A cookie is a data file sent from a website to your computer and stored in your browser while you browse the website. When you return to that website, the data stored in the cookie can be retrieved by the website to recognize your visit. Most browsers are set to accept cookies. You can change your settings to refuse all cookies or to be notified each time a cookie is sent.

If you visit the Site and your browser settings accept cookies, you agree to the use of cookies by the Companies.

The use of certain cookies is necessary to perform basic functions on the Site. These cookies are essential for browsing the Site and are necessary to enhance your visit. Companies may also use cookies to optimize the services and products offered to you. The amount of information stored depends on the type of cookie used. Cookie sessions expire when the browser is closed. However, some persistent cookies have different expiration dates, which can be up to several years.

7. Web Analytics

The Site may use web analytics services offered, for example, by Google or other similar providers. To learn more about Google’s web analytics service, please click here: https://www.google.com/analytics/terms/gb.html. By using the Site, you consent to your data being processed by Google or other similar providers.

Third parties, including advertisers, advertising networks, social media platforms, and tracking service providers, may place cookies on your device when you visit the Site, for example, to deliver targeted advertising or to compile statistics on the number of people who have visited the Site. Your browser requests these advertisements from third-party servers, and these servers may display, modify, or install their own cookies as if you had directly requested a web page from third parties.

The Companies cannot be held responsible for the use of Personal Information by third parties in the event that the Companies have not committed any fault.

8. Policy Amendment

The Companies reserve the right to amend this Policy to comply with their high corporate governance standards and applicable regulations. Any changes to the Policy will be clearly indicated.

9. User Rights

You have the right to verify your Personal Information with the Companies and to request a free, clear copy of your Personal Information.

You have the right to ask the Companies to correct, delete, or restrict the use of your Personal Information.

You have the right to object to your Personal Information being used for direct marketing purposes.

You have the right to file a formal complaint with the appropriate data protection authority.

Subject to filing a complaint with the appropriate authority, you must submit a written request to the person identified in the section: Person Responsible for the Protection of Personal Information.

 

10. Person responsible for the protection of personal information

Sébastien Demers, DEA, Vice-President, is the person responsible for the protection of personal information for the Companies. He can be reached at the following email address: [email protected] or at the Companies’ telephone number, 418-839-6776.

For all general questions, you can also write to us at the following address: [email protected].

Updated: 2023-09-21